Why and how to map your customer journeys

Get better customer retention

Companies that offer great customer experience make more sales and have better customer retention than their competitors.

Nigel Greenwood has mapped customer journeys to give SMEs up to 100% improvement in lead to sale conversion, 80% uplift in customer retention and 300% increase in turnover – all within a year. He will explain the 6 things that all customers want for a great customer experience, and show you how to map your own customer journeys to get rapid, profitable, sustainable growth.




10:00 - 10:45


2 Infirmary St, Leeds LS1 2JP